Returns & Refund Policy

At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; however, due to the perishable nature of our products, we typically only accept returns for items that arrived damaged or incorrect. Please reach out to our Choco-crew within 14 days of delivery if your order isn't up to our crazy standards.

Return Process

• 1.
  Check Your Chocolate

  Inspect your bars immediately upon arrival for any signs of heat damage or shipping mishaps.

• 2.
  Snap a Photo

  If things look a bit wonky, take a clear photo of the damaged product and the shipping label.

• 3.
  Get in Touch

  Send an email to our support team with your order number and photos to initiate a replacement or refund.

• 4.
  Sweet Resolution

  Once approved, we will process your refund or ship out fresh bars to make things right immediately.